Getting started with My Home Value through Lumin is simple and requires minimal effort from your team. Once your order is confirmed, Lumin and Array handle the technical work while you focus on configuring your brand settings, creating your offers, and completing testing.
1. Request the Product
After your institution signs the order form, Lumin will assign you a Project Manager who will guide your team through the onboarding and deployment process.
Your Lumin PM will open the necessary internal tickets and coordinate with Array to begin setup.
2. Configuration & Setup
Once onboarding begins, Lumin and Array will work together behind the scenes to configure and enable My Home Value in your online and mobile banking environment.
- Your Lumin PM and Array Account Manager will keep you updated as setup progresses.
Set up Deep Links
On your email configuration page you can set up deep links that route users to the correct destination based on:
- Desktop browser
- Mobile browser
- iOS app
- Android app
3. Testing
When configuration is complete, we’ll notify you to begin testing.
During testing, you’ll be able to:
- Review the full My Home Value experience
- Confirm wording, links, and branding
- Ensure offers, home data, and onboarding flows work as expected
If you spot any issues, reach out to your Array Account Manager or email support@array.zendesk.com.
4. Pilot Launch
Once the testing is complete, you can optionally begin a pilot launch with employees or a limited user group.
This step is optional but helpful if you want internal feedback before going live.
5. Full Launch
Once everything looks good, your Lumin PM will help move My Home Value into production - and you’ll be live for your members! 🎉
That’s it! The process is quick and low-lift for your team. Lumin and Array handle the heavy lifting - you just complete testing and give the green light for launch.